Shipwrecked: Lost IslandPLAY NOW
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Frequently Asked Questions

General
Technical
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How to play
I made an in app purchase and the resources have still not been credited to my game. Why?

 

a. Close the game (either by pressing BACK button, or via Settings -> Manage Applications ->Shipwrecked-> Force stop), and then restart the application. You should be able to see the resources for the purchased plan. If you still cannot see the resources being credited, please follow step b.


b. Close the game. Close the google play (android market) application also. Now restart the google play app. Then restart the game. Now you should be able to see the resources. If you still cannot see the resources being credited, please get back to RockYou customer support team. 

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I completed an offer in Tapjoy and did not receive my reward. Why?

 

You will have to get in touch with Tapjoy for such issues. Tapjoy has a support system in place for cases like this. Their staff is more than happy to investigate any issues pertaining to these advertisements. The easiest way for you to get a hold of Tapjoy is through the support links which they provide in each of their platforms. If you are using the in-app version of the Offerwall, you can reach them through the “Missing Points?” link at the bottom of their list of offers. If you are going through Tapjoy.com, please log in to your account and go to the Options button at the top-left corner of the page. From there, hit the "Help" button in the drop-down menu; the "Contact Support" button will allow you to submit your issue. No matter the route, your issue will get to their Support team who will respond to you as quickly as they are able. 

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